1. I had a question for customer service at Drugstore.com. After rattling off an email to them, I received an auto-response back telling me I had to email them from the email address they had “on file” for me in order for them to acknowledge my request. Of course, I Twittered this annoyance and within a few minutes, received a direct from Drugstore.com on Twitter, “sorry for the issue, how can I help?” I was immediately contacted my a customer service supervisor who promptly handled my question. Of course, I Twittered back my pleasant experience.
2. I had a problem with a reservation on Jetblue. After a few misdirected phone calls to no one who could assist me, I took to Twitter and asked @jetblue for assistance. Within 15 minutes, I was directed to someone who could personally help me. A bad situation turned positive.
3. Upon leaving on a recent vacation, I Tweeted that we were flying out of Richmond International Airport. Here’s what I got back: “Flack4RIC @virginiais4kids Enjoy your @JetBlue flight, and thank you for flying from RIC!“ Think I will drive 1.5 hours again to fly out of RIC? You bet! They told me they appreciate my business!
4. I wrote a positive blog post about Classifiedflyerads.com. Classifiedflyerads.com, after asking permission from me, responded to each and every comment the blog post received ENGAGING with the readers. I’m sure they picked up a few new customers along with confirming my belief that not only do they have a great product, but also fantastic customer service.
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But using these tools is so much hard work…I don’t “get” twitter. LOL! It’s amazing to me that people ask me why I run a blog…I mean, why don’t I spend more time actually selling? ha.